Agent performance visibility at any scale
Rymot gives call center managers and floor supervisors full real-time visibility across every agent — active calls, idle time, policy compliance, and performance scoring. Deploy via MDM to hundreds of workstations in minutes.
< 5 min
Agent onboarding time
Real-time
Floor visibility
99.9%
Data capture uptime
Call center floor dashboard
Real-time agent activity and compliance view
Built for how you actually work
Every feature in Rymot is designed to solve a specific pain point for your team type.
Real-Time Agent Monitoring
See every agent's live status: active call, post-call wrap, idle, or away. Floor supervisors get full floor visibility from one screen.
Idle & Break Detection
Automatically flag extended idle periods, long breaks, and off-task time. Configure thresholds that match your SLA targets.
Agent Performance Scoring
Track handle time, active vs idle ratio, and application usage patterns. Score agents fairly using objective data.
Compliance & QA Monitoring
Ensure agents are using only approved applications during calls. Detect unauthorized software, personal browsing, and policy violations.
Team & Shift Analytics
Compare performance across shifts, teams, and agents. Identify training opportunities and top performers with clear data.
Trend Reporting
Weekly and monthly call center performance reports. Track SLA adherence, handle time trends, and agent productivity over time.
“We manage 200+ agents across three shifts. Rymot gave supervisors real-time floor visibility we never had before — idle detection alone improved our SLA by 12%.”
James Harrington
VP Operations, TeleForce Solutions
Run a tighter, smarter call center floor
Scales from 10 to 10,000 agents. Enterprise deployment support included.
No credit card required · 14-day free trial